Professional Services
We provide a full set of services to our customers that enhance and augment your experience with Codoxo. Our expedient data integration and professional support team help you get up and running quickly. Combining all of this with our customer success and virtual SIU services helps you maximize your partnership with Codoxo.
Data Migration
Worried about getting your data ready for AI analysis? Our Data Engineers are available to help get your data prepped and loaded into Codoxo. Most customers are up and running in just a few weeks.
Customer Success
We take a proactive approach to helping our customers, with everything from ongoing support, strategy discussions, timely enhancements and regular releases of new industry queries that help your teams stay one step ahead of emerging fraud schemes.
Customer Support
We know how important it is to speak with someone live, so customers can contact Codoxo customer support by phone or email Monday thru Friday.
(470) 223-3591
support@codoxo.com
Virtual SIU services
Our virtual SIU team includes experienced investigators with a proven track record of prior investigative, law enforcement and healthcare expertise. Our team is available to augment your team using Codoxo.
Lead generation designed to achieve the highest level of ROI
Our experienced analysts can be an extension of your SIU and work in the platform to assist with lead generation, lead analysis for those leads generated by our customers, as well as ongoing sharing of best practices based on all customer findings and identification. For example, we created specific sets of queries related to COVID (that include updated codes, lab testing, telehealth), which are deployed and frequently updated to all Codoxo customers as part of our value-add experience.
Medical record review
Experienced and credentialed services including RN, LPN, CPC and CPhT.
Advisory support and leadership expertise
FWA strategy assistance in a COVID & post-COVID environment.
Virtual SIU
Extending your team’s FWA investigations is a great way to increase bandwidth, focus on qualified cases, and recover more of the costs lost to fraud. Our experienced investigators
Flexible service and delivery models
We work with customers to tailor our SIU services to meet your needs. Whether you need full-staff augmentation, just a few hours a month for consultations with an expert investigator, or something in between, just contact us and we’ll work with you to figure out the best fit.
1 billion
CLAIMS
PROCESSED
$500M
Identified
savings
%
Reduction in false positives
%
Increase in productivity
We invest heavily in our people and our technology to help us push the boundaries of what’s possible.
We have helped achieve savings at world-class payers and healthcare agencies including:
Highmark
6+ million members
State Medicaid Agency
1.5+ million recipients
Southeast Health Plan
3.5+ million members
Pacific Health Plan
700k+ members
Mid-State Health Plan
3.5+ million members
Midwest Plan
2.5+ million members